PSYC 2800 Lecture Notes - Lecture 2: Cardiac Surgery, Mental Model, The Royal And Ancient Golf Club Of St Andrews
8 Mar 2016
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Slides covered: r&a 1: all r&a 2: all. The tide pods look (and feel) like candy attractive to children eat them . What"s wrong with it if it ain"t broken, don"t fix it . Approach these questions through a hf framework . Task what is the person suppose to do. Fundamentals of user research: the user, the context, the system/product. Ask someone that works in the library. Librarian, ask each other the people who are supposed to use it the students, See what people do: no need to understand. Just go and see, who are the people, what do they do, what are the problems: we might be able to understand what the students are doing because we are students. Lady inspecting panel: she is looking a the panels and pcbs and deciding if what the machine said is a defect is really a defect or not. Ask people what they do; before, during, and after.
