COMM 205 Lecture Notes - Lecture 2: Soft Skills, Active Listening, VideotelephonyPremium
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Ch.2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
What do digital employers want?
They are typically interested in 4 key areas: education, experience, hard skills and soft skills.
Hard skills: technical skills in your ﬁeld
Soft skills: oral and written communication skills but also active listening skills, appropriate
nonverbal behaviour and proper business etiquette.
Why form teams?
Better decisions: different perspectives, decisions are accurate and effective
Faster response: acting fast to solve a problem
Less resistance to change:
Improved employee morale: (builds relationships between employees)
Collaborating in virtual teams: to collaborate with fellow workers in other cities and even other
countries and this is referred to as virtual teams.
The 4 phases of team development in decision making (FSNP)
Forming: select members, become acquainted, build trust, form collaborative culture
Storming: identify problems, collect and share information, establish decision criteria, prioritize
Norming: discuss alternatives, evaluate outcomes, apply criteria, prioritize alternatives
Performing: select alternatives, analyze effects, implement plan, manage project
Positive and Negative Group Behaviours:
Positive: setting rules and abiding by them, analyzing tasks and deﬁning problems, contributing
information and ideas, showing interest by listening actively, encouraging members to
Negative: blocking the ideas of others, insulting and criticizing others, wasting the groups time,
making improper jokes and comments, failing to stay on task, withdrawing, failing to participate.
Groupthink: This is a term to describe faulty decision-making process by team members who
are overly eager to agree with one another. Several conditions can lead to groupthink such as
member with similar background, lack of systematic procedures, demand for a quick decision
Reaching group decisions
Majority: group members vote and majority wins
Consensus: discussion continues until all team members have aired their opinions and
Minority: a subcommittee investigates and makes a recommendation for action
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