BUSI 1250 Lecture Notes - Lecture 11: Workplace Bullying, Workplace Violence, Wsbc
Document Summary
These are now covered under the wsbc regulations in bc. Employers must ensure that they have a policy and have trained workers. 3013 deaths occurred in bc workplaces in the 20 years 1999 to 2018. Safety affects employee well-being, which impacts customer service. The shared responsibility model communicates the importance of employer and employee cooperation to reduce accident rates. The level of connection employees feel with their employer and their willingness to help the company be successful. Head : connect to goals & values of the company. Hands : willingness to contribute to the organization"s success. Heart : emotional connection between the employee and employer and between employee and customers. 1. employee engagement is the level of connection employees feel with their employer: motivated employees who are committed to the goals of the organization provide a strategic advantage, engaged employees improve customer engagement. Middle management collaborates with employees to realize the organization"s objectives and vision.
