COMM-1006EL Lecture 5: Johnson and Johnson
18 Jul 2015
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Document Summary
Executive summary: not talking about pros and cos, just talking about recommendation, never more than one page, not a lot of detail, always by itself (stand alone document) Standard case outline: no marks on the intro, avoid summarizing of case. Case outline: introduction, background-external and internal, speci c area of interest to case, problem situation, analysis, alternatives (pros and cons) Short term long term: conclusion (justi cation and contingency) Plan b, what if the recommendation doesn"t work: starting the case, read the case once quickly to get a general idea. Unique human resources con ict in a health care organization with mentally challenged employee with a spotless record. Wednesday, september 17, 2014: scan the exhibits, credo & cmha statistics, answer the who/what/where/when/how, mark simpson/major incident/on site 8 days ago/ assault & injury. Problem statement: identify issues and symptoms culture, group behaviour.
