MGMT 2130 Lecture Notes - Lecture 10: Operations Management, Absenteeism, Goal Setting

• School: Mount Royal University
• Department: Management
• Course: MGMT 2130
• Professor: Brenda Lang

Document Summary

Control process: establish standards for performance, measure performance, compare actual performance against chosen standards, evaluate the result and take corrective action. Establish standards for performance: the criteria against which results are measured, output standards include: productivity, profitability, and market share, behavioural standards include customer responsiveness, absenteeism, and punctuality. Measure performance: what is the actual rate of productivity, determine return on investment, measure the market share, monitor customer complaints, rates of absenteeism, and punctuality. Evaluate result and take corrective action: evaluate the reasons for variances between chosen standards and actual performance, take corrective action based upon evaluation. Good control systems should: be flexible so managers can respond as needed, provide accurate information about the organization, provide information in a timely matter. Operations management: operations managers managers who are responsible for managing an organization"s production system, production system the system that an organization uses to acquire inputs, convert the inputs into outputs, and dispose of the outputs.