BUSI 3310 Lecture Notes - Lecture 22: Job Satisfaction, Emotional Contagion, Performance Appraisal
11 Mar 2018
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Document Summary
Some people are predisposed by virtue of their personalities to be more or less satisfied despite changes in discrepancy or fairness. Some personality characteristics originating in genetics or early learning contribute to adult satisfaction. People who are extraverted and conscientious tend to be more satisfied with their jobs, while those high in neuroticism are less satisfied. People who are high in self-esteem and internal locus of control are more satisfied. People who are more optimistic and proactive report higher job satisfaction. Affect is also a determinant of job satisfaction: broad label for feelings. Intense, short-lived and caused by a particular event such as a bad performance appraisal: also refers to moods, less intense, longer-lived, more diffuse feelings. Those in occupations with high cognitive demands tend to be paid more when the jobs are also high in emotional labour: occupations with low cognitive demand entail a wage penalty when emotional labour is higher.
