MGHB02H3 Chapter Notes - Chapter 4: Customer Satisfaction, High Tech, Job Satisfaction
Document Summary
Values: a broad tendency to prefer certain states of affairs over others. Attitude: a fairly stable evaluative tendency to respond consistently to some specific object, situation, person, or category of people. Attitudes involve evaluations directed toward specific targets. Attitudes are tendencies to respond to the target of the attitude. Belief + value attitude intention to behave behaviour. Job satisfaction and organizational commitment have a strong impact on people"s positive contributions to their work. Job satisfaction: a collection of attitudes that workers have about their jobs. Two aspects of satisfaction: first of these is facet satisfaction - the tendency for an employee to be more or less satisfied with various facets of the job. The most relevant attitudes toward jobs are contained in a rather small group of facets: the work itself, compensation, career opportunities, recognition, benefits, working conditions, supervision, co-workers, and organizational policy.
