BUSI 4320 Lecture Notes - Lecture 29: Workplace Hazardous Materials Information System, Formal Methods
14 Aug 2018
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Document Summary
Downward communication: information that begins at some point in the organization and feeds down the organization hierarchy to inform or influence others. Upward communication: communication that begins in the organization and proceeds up the hierarchy to inform or influence others. Grapevine communication: informal communication within an organization that arises from normal social interactions. In-house complaint procedures: formal methods through which an employee can register a complaint. Open-door policy: a company policy that encourages employees to address their problems to higher levels of management. Suggestion systems: a formal method of generating, evaluating, and implementing employee ideas. Employee attitude/opinion survey: a systematic method of determining what employees think of their organization. Counselling: the discussion of a problem with an employee, with the general objective of helping the worker resolve the issue or cope with the situation so that he or she can become more effective. Discipline: management action to encourage compliance with organization standards.
