ITM 102 Lecture Notes - Lecture 8: Enterprise Portal, Web Conferencing, M-Learning

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: J.P.Pasca

Document Summary

Knowledge management (km): involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions. Knowledge management system (kms): supports the capturing, organization, and dissemination of knowledge throughout an organization. Explicit knowledge: consists of anything that can be documented, achieved, and codified, often with the help of it ie. payroll information, customer address, student grades, faculty courses taught. Tacit knowledge: knowledge contained in people"s heads ie. how to perform a process, how o perform an activity, how you feel about something: Shadowing: less experienced staff observe more experienced staff and learn how their more experienced counterparts approach their work. Joint problem solving: a novice and expert work together on a project. Crowd sourcing: the wisdom of the crowd. Asynchronous communication: email in which the message and the response do not occur at the same time. Synchronous communication: occur at the same time such as im chat.