ITM 102 Lecture Notes - Lecture 1: Social Software, Management Information System, Place Shifting

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Bharat Shah

Document Summary

Systems used to improve customer experience, respond to customer demand, reduce inventories. Technology: cloud computing, big data and the internet of things (iot), mobile digital platform. Management: online collaboration and social networking software, business intelligence, virtual meetings. Organizations: social business, telework, co-creation of business value. The internet has drastically reduced costs of operating on global scale. In a fully digital firm: major business relationships are digitally allowed and mediated, core business processes are accomplished through digital networks, key corporate assets are managed digitally. Digital firms offer greater flexibility in organization and management: time shifting, space shifting. Growing interdependence between: ability to use information technology, ability to implement corporate strategies and achieve corporate goals. Firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, survival. Improvement of efficiency to attain higher profitability.