ITM 102 Lecture Notes - Lecture 2: Transaction Processing, Financial Statement, Management System
4 Dec 2018
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May be tied to functional area or be cross-functional. Businesses: can be seen as collection of business processes. Business processes may be assets or liabilities. Provide reports on firm"s current performance, based on data from tps (transaction processing systems) Provide answers to routine questions with predefined procedure for answering them. May use external information as well tps/ mis data. Communication- driven dss: see collaboration management systems. Address nonroutine decisions: requiring judgement, evaluation, and insight. Incorporate data about external events (e. g. , new tax laws or competitors) as well as summarized information from internal mis and dd. Example: digital dashboard with real-time view of firm"s financial performance. Also known as enterprise resource planning (erp) systems. Collect data from different firm functions and store data in single central data repository. Enable: coordination of daily activities, efficient response to customer orders (production, inventory, decision making by managers about daily operations and longer-term planning. Inter-organizational systems: orders, production, inventory levels, delivery of products and services.
