HRM 848 - Introduction to Training & Development.docx

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Human Resources Management
Human Resources Management HRM848
R Wrinkler

HRM 848 – Class notes (Class 1 – Chapters 1, 2) Fundamental Definitions Performance management is process of establishing performance goals and designing interventions and programs to develop employees and improve their performance. Training is one of the ways or interventions through which performance can be improved. Training is the formal and planned efforts to help employees acquire knowledge, skills, and abilities to improve performance in their current job. Development is the formal and planned efforts to help employees acquire knowledge, skills, and abilities to perform future job responsibilities. Training and development are interventions that compose (are part of) performance management. What are the Benefits of Training? Organizational benefits: • maintain high quality of products/services and high productivity of employees • reduce costs associated with errors, turnover, accidents and absenteeism • improved employee morale, loyalty and trust • increase recruitment and retention in the organization • create a strong learning culture • reduce disruption in the event of staff turnover Employee benefits: • increased job satisfaction through improved performance • training and development builds individual confidence and self-esteem • it develops one’s ability to adapt to and cope with changes • it establishes a capacity for ongoing learning Societal benefits: • literacy and numeracy training • economic stability of society • build a learning society • maintain/increase productivity • maintain the Canadian standard of living Costs of Not Training • low levels of productivity • poor work quality, in terms of errors, waste and product standards • accidents and damage • alienation for the job, if employees see no “future” for themselves with the organization, but need to keep the job • an inability of the organization to cope when changes are forced upon it • employee dissatisfaction and frustration at being unable to perform work properly • loss of business due to customer dissati
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