SSW212 Lecture Notes - Lecture 4: Eye Contact, Body Language
Document Summary
Communicate to client you are interested: 2. Modify your patterns of attending to establish the rapport with each individual. What is attending: the most basic communication strategy. Individually and culturally appropriate actions that demonstrate that you care and are listening: not jumping to solve the problem focusing on listening, listening and observing what"s spoken and unspoken. Includes visuals, vocal quality, verbal tracking and body language. Involves asking questions and providing verbal and nonverbal feedback: not natural takes skill and effort. Is a choice: hear small changes in thoughts, feelings, behavior listening with the 3rd year, a non-expert position a curious stance. Obstacles to effective listening: most people do not listen with the intent to understand, they listen with the intent to reply. Infrequent eye contact: turning away from your client, leaning back from the waist up, crossing your legs from the waist up, crossing your legs away from the client, folding your arms, using positive attending behaviors too much.
