ACSC 533 Lecture Notes - Lecture 23: Best Alternative To A Negotiated Agreement, Active Listening, Social Proof
20 Mar 2018
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Document Summary
Most people always use their favourite approach to influence, the one that they like the best. We have to assess every situation in therms of what"s truly available for us. Ethical: not lying, truly present in the situation, there"s no problem. Identifying and then uncovering the presence of one or more of these principles in a situation for our audience members. Unethical: manufacturing, fabricating, counterfeiting the presence of one or more of these principles in a situation. How or free hostages or 6 hostage negotiations techniques that will get you what you want. The behavioural change stairway was developed by the fbi"s hostage negotiation unit. 5 steps to getting someone else to see your point of view and change what they"re doing. There are 5 simple steps: the behavioural change stairway: active listening, empathy, rapport, influence, behavioural change. Active listening: listen to their side and make them aware that you"re listening.
