CIS 1250 Lecture Notes - Lecture 11: Imessage, Eye Contact

• School: University of Guelph
• Department: Computing and Information Science
• Course: CIS 1250
• Professor: Luiza Antonie

Document Summary

Deal with people who have very different experiences than your own. Be mindful: identify the role of the participants, the desired outcomes, and the options for communications available to you. Be flexible: communication strategies must adapt to the situation. Be culturally sensitive: be aware or acknowledge cultural differences. Be open and empathetic: allow others to speak, listen carefully and don"t interrupt. The i-message: statements that contain you sound more like criticism, use i instead about self. Be fair: keep focussed on the current discussion, listen to the other person"s concerns and acknowledge when you"re at fault. Avoid anger: anger destabilizes rational thought, keeping calm can lead to a discussion which will hopefully solve the problem. Non-verbal communications: posture, eye contact, hand gestures. When speaking: recognize how you feel about the topic, avoid making emotionally charged statements. Avoid leading questions: these questions put pressure on the other person.