CIS 1250 Lecture Notes - Imessage
30 Jul 2014
School
Department
Course
Professor
Document Summary
Professional communications: techniques people use to communicate more effectively. If you do bad, you may get a negative effect: don"t appear too manipulative, you have to communicate with people who have different experiences, expertise, and you may not like them. Be flexible: people leave and people change, time changes, stuff change, things that work in the past may not work in the future, you have to change to the situation. Be culturally sensitive: people communicate in different ways because of the way they were brought up that way, they think differently. Be open and empathetic: encourage communication, be nice don"t play with your phone or something, don"t interrupt, you can repeat what they say at the end, don"t constantly call them by their name. Initially let them do most of the talking: maintain eye contact, appear willing to listen, use on verbal _________________- The i-message: use i in your sentence. If you say you it may be offensive.
