FRHD 3400 Lecture Notes - Body Language
27 Nov 2012
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Visuals look at client, notice their eye contact. Vocals tone and speech rate, where is emphasis. Verbals staying on topic, attention to what client is saying. Direct eye contact is a white, middle class, euro/north american trait: can be bad in some cultures. If topic is distressing, don"t force eye contact. Tone and speech rate: nervous talk really fast and non stop. Verbal tracking: what is being said across the session, changing topics. Is it because theyre avoiding it or because they have nothing to say about it: selective attention. Wolvin and coakley (1996: shoulders and legs towards client = shows greater empathy, open body position = positive feeling in clients. Men tend to need more space than women: there are always exceptions to the rules though. Introverted people need more space than extroverts. Disadvantages of you sitting behind your desk and your clients in front: shows you"re in power, but you want a balance.
