FARE 3310 Lecture Notes - Lecture 15: Flowchart, Capacity Management, Snowmobile

• School: University of Guelph
• Department: Food, Agricultural and Resource Economics
• Course: FARE 3310
• Professor: Von Massow

Document Summary

Repetitive focus: facilities often organized as assembly lines, characterized by modules with parts and assemblies made previously, modules may be combined for many output options, less flexibility than process-focused facilities but more efficient. Product focus: facilities are organized by product, high volume but low variety of products, long, continuous production runs enable efficient processes, typically high fixed cost but low variable cost, generally less skilled labour, example: mass brewery. Mass customization: example: super cuts (haircuts), starbucks, the rapid, low-cost production of goods and service to satisfy increasingly unique customer desires, combines the flexibility of a process focus with the efficiency of a product focus. Process analysis tools: flowcharts provide a view of the big picture, time-function mapping adds rigour and a time element, value-stream analysis extends to customers and suppliers, process charts show detail, service blueprint focuses on customer interaction. Structure service so customers must go where the service is offered.