FRHD 3400 Lecture Notes - Nonverbal Communication, Therapeutic Relationship, Mirror Neuron
2 May 2018
School
Department
Course
Professor
A Helping Interview
Qualities of an effective helping interview:
▪ Face to face contact between the helping professional and individual seeking help
▪ Creates the trusting therapeutic relationship
▪ Explores the problem in addition to strengths and resources
▪ Content designed to achieve a specific purpose
▪ Clear roles of participants
▪ Occurs at a definite time and place
Effective Interpersonal Communication
1. Effective communication is based on TRUST!
2. We cannot not communicate.
▪ Even if a person is silent, he/she is couicatig soethig; silece couicates.
3. Communication is irreversible
▪ What we say and how we say it matters
• Communication is embedded in cultural values
We are not good listeners!
• Our attention span is about 22 seconds
• We can listen to about 125 – 150 words/min
• Our thoughts run at a stunning 1000 – 3000 words a minute (especially if we are distressed or
anxious)
• We learn 85 % of what we know through listening
Conersation Deconstructed: To Aspects of a Person’s Story
• The content:
o Refers to the story itself, the events, participants.
o It is important to keep the story straight, and to ask questions if you are unsure about
the events or content
• The process:
o This is how and way in which the story is told
o The speaker may tell you how she is feeling, describing those feelings, or it may be
evidet i the perso’s o-verbal communication
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Con(cid:448)ersation deconstructed: t(cid:449)o aspects of a person"s story: the content, refers to the story itself, the events, participants. It also includes what is not said i. e. did they stop talking, was there silence, tears, how were they sitting. Effective attending is essential to develop a trusting relationship with an individual/client. Attending behaviour: communicate interest in the other person, encourages the other person to talk, demonstrates genuine regard for the other person and their story/issues, enables you to develop awareness of the other perso(cid:374)"s styles of atte(cid:374)di(cid:374)g a(cid:374)d i(cid:374)teracti(cid:374)g. When the individual becomes silent: sit with it; try not to fill the silence at first: honour the mood/emotion at the time. In a helping interview, silence could mean the individual: is thinking is confused is encountering painful feelings is dealing with issues of trust is usually quiet, not talkative: has concluded discussion on the topic. Feeling with people: the capability to share another person"s emotions and feelings, compassion and caring.
