SOC 233 Lecture Notes - Jeff Lorber, Motocross, Motorcycle Boot
Document Summary
Emotional labour: the management of feeling to create a publicly observable facial and bodily display. Workers are expected to display certain emotions as part of their job. Half of women have a job that entails emotional labour. Women are experiencing emotional labour in non-work settings as well. Characterized by: face-to-face interaction, production of emotional state in another person, employer can exercise control over emotional activities. Note effort to manage feelings/emotions results in owning emotions. Emotions become a commodity in capitalist economy. Society is buying people"s emotions through the work they are doing. Feelings become part of a work description. Hochschild the time bond & the second shift. Goffman had greatest influence on her ideas. Theories to this point downplay the role of emotion. Impression management and emotional labour are both gendered. Note hochschild states that the front stage/backstage isn"t just surface impressions, but deep impressions. Eg) being sad at a funeral, and happy at a wedding.
