HRM200 Lecture Notes - Lecture 5: Universal Rule, Perceived Organizational Support, Job Performance
2 Nov 2018
School
Department
Course
Professor
Social Exchange Theory
Series of interactions between people that generate obligations and relationships
under the right circumstances.
Foundational Ideas:
• the rules and norms of exchange
• resources of exchange
• social exchange relationships in the workplace
Rules and Norms of Exchange
Reciprocity
• 1. Something given, something returned
• 2. Karma
• 3. Universal rule
Individual orientations
• High exchange orientation versus low exchange orientation
Resources of Exchange
Six types of resources:
money, information, goods, services, status, love
Socioemotional outcomes
▪ Tend to be assigned equally
Economic outcomes
▪ Tend to be assigned in proportion to performance
Social versus economic exchange
Social exchange
Unspecified future obligations
Gratitude and trust
Economic exchange
Repayment in a particular time
Self interest
Document Summary
Series of interactions between people that generate obligations and relationships under the right circumstances. Foundational ideas: the rules and norms of exchange, resources of exchange, social exchange relationships in the workplace. Individual orientations: high exchange orientation versus low exchange orientation. Socioemotional outcomes: tend to be assigned equally. Economic outcomes: tend to be assigned in proportion to performance. Robinson et al (1994) changing obligations & the psychological contract: a longitudinal. Changing obligations of employee and employer over time. E. g. work extra hours, long term job security. Predicts that over time, what the employee feels they owe the organization , and what the organization owes them is going to continue increasing. Continuing to work for the organization is a contribution which decreases perceived employee dept. Predicts that over time, employees will feel what they owe the organization is going to decrease and what the organization owns them is going to increase.
