PACS202 Lecture 2: Module2b

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Healthy con ict resolution depends as much on your spirit, on who you are, as on your skill. One of the better mediators i have worked with would not be rated the best on the technical skills of mediation. On the other hand, when she is in the room listening to you, you know that you are the most important person in the world. What is remarkable to watch is seeing her do this for both parties at the same time. She epitomizes this principle that who we are as human beings is more important than the technical skills for resolving con icts. Each person has a mountain they are climbing and we do well to be gracious with each person we meet. Everybody i meet has a story of pain. Most of us hide it, most of the time.

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