PACS202 Lecture Notes - Conflict Management, Viktor Frankl, Rollo May
4 Sep 2013
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Taking responsibility can help mitigate and decrease the conflict. The moment of fear at that moment can escalate the conflict. Talking to people as an equal gives back some humanity to them; want to re-dignify one another. Sometimes, when we have a strong feeling of powerful experience with conflict, it becomes the source of locking themselves onto one solution. We need to learn to open ourselves to multiple options; there isn"t just one way for a conflict to be solved. Esther and binah are colleagues at the abc hospital. Binah was recently named by her supervisor as the coordinator. The only person you can change is yourself: you have more influence on the other person when you focus on self rather than the other. Your power to influence a situation positively is likely greater than you think: there are always options to deal with situations. Healthy conflict resolution depends as much on your spirit as on your skill.
