PSYCH238 Lecture Notes - Lecture 21: Job Design, Call Centre, Field Experiment
1 Dec 2017
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Document Summary
Abusive supervision display of hostile verbal and non-verbal behaviour: sustained abuse over time. Consequences of abusive supervision job dissatisfaction, depression, distress, anxiety, turnover intentions, deviance: utilized the theoretical lens of self determination theory, proposed that abusive behaviour thwart your fundamental needs. Core job dimensions critical psychological states personal and work-related outcomes. Task significance: the impact that your work has on society. Called into lunch room and manager says that they have received a lot of feedback from students receiving scholarships. Employees read letters and talk about them: experimental condition exposure to beneficiary. Ignaz semmelweis (1818) proposed people wash their hand and reduced death rate. Post intervention, the amount of soap used rose very high for the patient related poster: problem with this study was not related directly to handwashing. Adam grant again: call centre employer reads letter from past call center employees.
