COMM 100 Lecture Notes - Quality Control, Lean Manufacturing, Critical Path Method
Document Summary
Operations (or production) management - the systematic direction and control of the. Service operations - production activities that yield tangible and intangible service. Organizations that provide intangible services such as consulting, accounting processes that transform resources into finished goods and services. products services, transportation, investment advice, and entertainment. Goods production - production activities that yield tangible products. Companies that make tangible products such as radios, iphones, newspapers, automobiles, and textbooks. Products (both goods and services) provide customers with utility; want satisfaction/something of value. Time utility - making a product available at a time when consumers want it. Place utility - making a product available in a place convenient for consumers. Ownership (possession) utility - making a product that consumers can take pleasure. Form utility - the transformation of raw materials into a finished product (form). in owning. Difference between service and manufacturing operations (lo 10-2)
