COMM 203 Lecture Notes - Lecture 8: Job Analysis, Performance Management, Job Evaluation
Document Summary
Introduction: work flow design: the process of analyzing the tasks necessary for the production of a product or service, job: a set of related duties, position: the set of duties (job) performed by a particular person. Job analysis provides information for hr processes: job evaluation, work re-design, workforce planning, selection get the right people to begin with, know what we"re selecting people for, training and development, performance management, career planning. Customer service and interaction with customers are key responsibilities of this position. A sales associate must work effectively with customers and other store associates and provide information about products and/or projects. This position also involves stocking merchandise, using tools and equipment, and maintenance duties (e. g. sweeping aisles, down stocking shelves, etc. Excellent communication skills with a strong sense of customer service. Knowledge and adherence to home depot policies and procedures.
