AHSS*2030 Lecture Notes - Lecture 10: Social Loafing, Customer Satisfaction, Groupthink
Week 10: Teams, Groups and Self-Managed Teams
Team: understanding & commitment to goals by all team members
-Need - Collective identity, Common objectives/goals, Interdependent individuals,
Complementary skills, Raising performance standards
-Benefits - Increased quality + efficiency, Employee satisfaction, Customer
satisfaction
-Why we use teams? Better performance, Increased productivity, Profits,
Cooperation, Synergy
-Teams are imperfect - Increased costs, Stress, Lower cohesion
-Groups are not teams - Individual performance, goals, Independent, Self-
interested, Hierarchical leadership
-Advantages - Synergy, Evaluation + support, Improve + innovate, Self-
motivation, Needs, Satisfaction met
-Disadvantages - Pressure to conform to standards, Social loafing, Groupthink ,
Too cohesive (conflicts)
-Social Loafing - Tendency, Shirk (neglect) responsibilities, Withholding effort,
Not individually accountable
-Groupthink - Agreement on decisions, Not merit, Fear of rejection, Dissenting
opinion
-Norms - Acceptable standards of behavior shared by team members, Critical
events & response
-Diversity - Diverse knowledge, experience, Right mix. Small (under 12), Easier
to manage, rally
-Functional, Cross-functional - Same department (goal), Hierarchical, Different
departments, Unique tasks, Create new, nonroutine products and services
-Virtual and Self-Managed - Members geographically apart, Relative autonomy,
Rotating leadership, Mutual responsibility
-Characteristics - Internal locus, Accountability, Openness, Trust,
Communication, Problem-solver, Conflict resolution
-A Chart of Difference
-Benefits - Better morale, Stronger commitment, $ savings, Increased
productivity, participation, ownership of work, innovation
-Challenges - Managers resist, New behaviors & adjustments, Egos?, No
find more resources at oneclass.com
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Document Summary
Team: understanding & commitment to goals by all team members. Need - collective identity, common objectives/goals, interdependent individuals, Benefits - increased quality + efficiency, employee satisfaction, customer satisfaction. Teams are imperfect - increased costs, stress, lower cohesion. Groups are not teams - individual performance, goals, independent, self- interested, hierarchical leadership. Advantages - synergy, evaluation + support, improve + innovate, self- motivation, needs, satisfaction met. Disadvantages - pressure to conform to standards, social loafing, groupthink , Social loafing - tendency, shirk (neglect) responsibilities, withholding effort, Groupthink - agreement on decisions, not merit, fear of rejection, dissenting opinion. Norms - acceptable standards of behavior shared by team members, critical events & response. Diversity - diverse knowledge, experience, right mix. Functional, cross-functional - same department (goal), hierarchical, different departments, unique tasks, create new, nonroutine products and services. Virtual and self-managed - members geographically apart, relative autonomy, Characteristics - internal locus, accountability, openness, trust,
