ADM 2320 Lecture Notes - Lecture 6: Psychographic, Marketing Mix, Real Income

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Chapter 6
Segmentation, Differentiation, Positioning
All plans ask 3 questions:
o Where are we nows? Situation analysis
o How are we going to get there? 4Ps
o Where do we want to go? Segmentation, differentiation, positioning
Promotion Seeks to Shift the Demand Curve
To be more inelastic
To the right
Both to the right and more inelastic
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Product Differentiation
Core and tangible product: features, benefits, durability, reliability
Augmented product: delivery, installation, ease of ordering
Person: reliability, credibility, training, courtesy
Channels: coverage, expertise, performance
Atmospherics
Differentiated
Product specialization
Market specialization
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