CCT355H5 Lecture Notes - Lecture 3: Workflow, Business Process, System Integration
11 May 2020
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Document Summary
It best at scheduled, simple, repetitive tasks: used for years in manufacturing and logistics management, becoming common in knowledge. Increases efficiency, reduces human error world: race against the machine, a balance . It must be implemented intelligently by intelligent people: all interact to determine implementation success/failure, people, business process, technology, end objectives, market dynamics, partners and competitors, ethical and legal concerns. Erp, crm, scm, etc. ) blend create information, usually as robust as weakest link: use knowledge and wisdom to find balance. Integration of important info resources into one system: generates reports to support decisions and see trends and pitfalls, which information resources are relevant to enterprises, key value-added features of erp. Integration challenges: multiple silos of data exist, workflow, hr, financials, sales, etc. often have their own systems and ways of doing things, best if erp handles process from start to end, storing info resources and arranging steps logically. Walmart and cfls: can also be a negative force.
