MGM102H5 Lecture 7: MGM102-week7
Document Summary
Active listening: 10 blocks to good listening, yardstick. I am smarter than you : mind-reader, filter. He said he liked it, but i know he didn"t : only listen to what you want to hear. I already have my own opinion : daydreamer, mind keeps wandering; visibly or not, advisor, already working on a solution while listening, boxer. Looking for put-downers arguments or point scoring: win-at-all-costs, doesn"t mind twisting facts to appear right or win, topic shifter, changes topics before speaker is done, pleaser, automatically agreeing without completely understanding. I know someone who is a bad listener story. Improving you ear-q: attitude, take 51% responsibility, keep an open mind, avoid becoming defensive. Identify the speaker"s purpose: actions, stand/sit close to speaker, give visual feedback through eye contact & body language. Identify situation: example of terribleness, describe how it makes you feel. Identify the limitation that made it terrible: negative remarks: That"s ridiculous/impossible vs. you sound concerned : accusations:
