MGM102H5 Lecture Notes - Lecture 8: Iceberg, Subculture, Ikea
Document Summary
Enacted values: espoused: things that are said ( talk the talk; saying the right thing , enacted: things that are done (actually doing the right thing, organization culture, way in which culture is organized within company, culture: Ideas/norms we grew up with: traditional values, beliefs, actions. Iceberg metaphor: artifacts (visible, tip of iceberg; conscious, stories, physical facilities, dress, metaphors, language, symbols, ex. In this class: name cards, pair/group discussions, plenary discussion (speaker, common language, taking notes, greeting, promise of excellence, why, parents taught them; different cultural values, ex. Asia; age hierarchy: greeting and name cards create open environment; being called by name gives a feeling (mostly positive, values (invisible) Iceberg below sea; subconscious: beliefs, values, attitudes, ex. Inform and indoctrinate new staff about what the culture means: aligning artifacts, share stories supporting the culture, celebrate goats/milestones to support culture. Your advice for marissa mayer: process, bureaucracy & jams, acquisitions for talent, the work-at-office memo.
