SOC361H5 Lecture Notes - Lecture 7: Boeing 787 Dreamliner, Great Man Theory, Where We Are
Document Summary
5: wilson ice cream case study (posted on web site, national culture & leadership . Today"s objectives: know : the general basis of the case study problem and possible causes, two myths about leadership, difference between leadership and managing, three requirements for being a leader, how leadership is related to productivity. Download and review the full case posted on the course web site. Six departments: office, sales, shipping refrigeration, production, delivery department*, 14 miscellaneous employees total 47 for whole organization. Management structure: wilson worked more closely with sales people; thought of them as entrepreneur like himself, manager handled production, shipping & delivery. Harry fellows, plant manager responsible for production: spent most time with refrigeration unit, spent a lot of time on phone with customers. Delivery department: hardest working men in the company, hand in receipts at end of day, sandals falls behind at dealing with delivery.
