SOC425H5 Lecture Notes - Lecture 3: Service Provider, Economic Inequality, Personalism
Document Summary
In the factory: workers are far away from the products + customers. Service provider can not do the same thing: based on geographic locations like restaurants. In which in china: they can relocate factories: needs and desire of local customers. Triadic relationship between managers + workers + consumers. Groups that share struggles for recognition + distinction + status with respect to their class + gender + nationality + age, among other factors. They express these struggles through choices abt what to consume, how to consume, and when to consume goods + services. Ma(cid:374)agers try to (cid:272)o(cid:374)trol (cid:449)orker"s (cid:271)odies: eg) the way waitress takes order + movements = become heart of the services. The important of bodies as emotional labour. Criticize hawkshell for not paying attention to emotion labour: distinction between mind + body = should not be divided, for otis: mind + body are constantly in connection, certain emotions can induce responses from others.
