MGMT 2400 Lecture Notes - Lecture 1: Job Satisfaction, Canadian Business, Rigour
24 Jul 2019
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Document Summary
A field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations. The aim is to apply such knowledge toward improving organizational effectiveness. To understand how the organizations, you encounter work. To help you think about the people issues face by managers. Recognition of the importance of developing interpersonal skills is closely tied to the need for organizations to get and keep high performing employees. Creating pleasant workplace makes good economic sense. Companies with reputations as good places to work have been found to generat superior financial performance. Ob can provide considerable guidance in helping managers create a customer-responsive culture- in which employees are: Willing to do what"s necessary to please the customer. Employees: can ne the impetus for innovation and change, or they can be a major stumbling block. Innovation: organizations must maintain their flexibility, continually improve their quality, and beat their competition to the marketplace.
