MGMT 4410 Lecture 9: Evaluation of Training
26 Jan 2019
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Document Summary
2 types of evaluation: process evaluation, outcome evaluation. Purpose of process evaluation: identify areas where the training process can be improved, improved process leads to improved outcomes. Outcome evaluation: what do you evaluate at the end of training, your training objectives, the key outcomes achieved by your training, trainee reactions, transfer to the job, organizational results, learning, the same as your objectives. 2: design, materials, and content, trainee characteristics, reactions, trainee behavior. Reaction objectives example: at least 75% of participants will rate the following aspects of training as a 4 or higher on a 5-point scale, with 5 being the highest rating, 1. Financial evaluation: actual savings based on outcomes, cost of performance prior to training. 3: - cost of performance after training, = performance savings, - cost of training, = cost savings, return on investment = cost savings/cost of training.
