Computer Science 1032A/B Lecture Notes - Lecture 21: Enterprise Resource Planning, Enterprise Application Integration, Customer Relationship Management

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Louis Magguilli

Document Summary

Competitive advantages: what are the fundamental ways of achieving competitive advantage, what are business functions and functional systems, how can business processes be improved, what are the challenges of implementing business process changes, enterprise application integration (eai) Enterprise resource planning (erp: customer relationship management systems (crm, supply chain management (scm) Types of information systems: functional systems, cross-functional systems, inter organizational systems. By introducing new products or services or enhancing current. Business processes: products or services: organizations use technology to help lock in customers, reduce costs, and create entry barriers for competitors in the market. Making the primary and support activities more productive than those of competitors. Increased productivity realized when business processes become more effective and more efficient. True for commercial companies, non-profit organizations and government. Reorganized porter value chain model shows the scope and purposes of different types of information systems within the organization.