SY102 Lecture Notes - Lecture 5: Speedup, Deflate
Document Summary
Didn"t want the women to be too busty, had to attract males but not being too attractive. Sleep in dormitory (but no curfew) controlling emotions of employees (workforce that smiles will keep their jobs) The toe of delta the flight attendants are the first person they meet. Family lineage -> grandfather, managers/supervisor parents & then attendants. Professional = person who has completely accepted rules of standardization. Supposed to treat your workplace as a living room. The passenger would be welcomed into the attendants home/living room. Treating the place as your home will be more a much more personal experience for the customer and worker. One-directional personal relation (customer have more rights) What it is that we do privately, often unconsciously to feelings that nowadays often fall under the sway of large organizations, social engineering, and the profit motif (2012:19) Private life mutates into the public/work life (often through emotions)
