Lecture 6: Managing Organisations; Organisation of Operations Part Ⅱ Chapter 19,20
Key Focuses of this lecture:
- Operational resource planning and control
- Operations improvement
- Strategic operations management
1. Operational Planning and Control
* Planning and controlling processes to deliver desired performance (as per the operations
strategy and the parameters set by design)
* Planning of Key resources: appropriately design and implemented operating systems.
* Balancing capacity and demand: short, medium and long-term planning
What is the role of resource planning?
Supply side; inputs; transformed/transforming
Outputs; goods and/or services
- Objective is to accurately forecast demand so they can produce and deliver the right quantities
at the right time at the right cost.
- Operations must find ways to better match supply and demand to achieve optimal levels of cost,
quality and customer service to enable them to compete with other supply chains.
Resource planning and control systems
Planning and control is concerned with the reconciliation between what the market requires and
what the operations resources can deliver.
* That is those activities that provide the systems procedures and decisions which bring together
aspects of supply and demand.
- Planning, control
Enterprise resource planning (ERP)
Web integrated enterprise resource planning
Increasing integration of information systems
Increasing impact on the