ECON1013 Lecture Notes - Lecture 1: Hawthorne Effect, Time And Motion Study, Mary Parker Follett
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Document Summary
The rational goal models of management; the internal process model; the human relations school; systems theory and contingency theories. Rational goal models of management. Scientific management (frederick taylor, 1856- 1915) Systematic study of the relationship between people and tasks to redesign the work for higher efficiency. Lack of human touch complexity of human condition ignored demised this theory. Modern example of scientific management. Used, where traditional production lines operate (e. g. clothing companies) Trade- off: time, effort, and skill of workers for monetary reward. Modern fast- food restaurants (e. g. mcdonalds); call- centres. Managers have to handle a high level of staff turnover. The gilbreths (gilbreth and gilbreth, 1917) Workers had to understand why they were doing what to really be able to do their best job. Systematic analysis of organisations as rational structure max weber (1864- : maximise efficiency and effectiveness. Key- factor: authority; the power to issue commands and hold people accountable for their actions".
