MGT 500 Lecture Notes - Lecture 13: Telecommuting, Technical Support

• School: Ball State University
• Department: Management
• Course: MGT 500
• Professor: Ronda Smith

Document Summary

The shared characteristic of these jobs is substantial interaction with customers of an organization. Ob can assist managers in increasing customer interaction success by showing how attitudes of employees and employee behavior influence how satisfied a customer is. A lot of organizations haven"t done well because their employees don"t please customers. Management needs to create a culture that is responsive to customers. Ob can give a lot of guidance to help managers create this culture. Sensitive to individual situations of the customer. Networked organizations let people talk and work together, even if they are miles apart. Independent contractors can telecommute with their computers and change employers as demand changes for their services. Examples of people who can work from home or remotely: Managers have a different job in networked organizations. There are different techniques needed when motivating, leading, and making collaborative decisions with people online. It"s different when someone is physical present somewhere.