PR 605 Lecture Notes - Lecture 32: Conflict Management, Customer Service, Reward System
27 Dec 2020
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Document Summary
Some people already have the interpersonal skills to be a team player that is considered effective. When hiring new members of a team, make sure the candidates can do their team roles and technical requirements of the role. Creating teams means resisting the urge to hire the best talent. Personal traits make some people a better option for working in more diverse teams. Teams made of people who like to work through harder mental puzzles are more effective and able to capitalize on the various points of view that come from diversity in education and age. Training specialists do exercises that let employees experience satisfaction given by teamwork. It takes time to develop an effective team. Good team training has positive effects on performance, no matter the characteristics of the employee and training. Rewarding: providing incentives to be a good team player. A traditional organization"s reward system has to be reworked to encourage efforts of cooperation instead of competitive efforts.
