COM 1010 Lecture 2: Listening

41 views2 pages

For unlimited access to Class Notes, a Class+ subscription is required.

LECTURE TWO: LISTENING
Listening skills…
53% of human communication time is spent in listening!
Yet 75% of our listening time, we are preoccupied, distracted, or forgetful!
We understand and remember less than 20 - 25% of what we hear!
Hearing vs. Listening
Hearing
vibration of sound waves on eardrums
Your ears pick up sound waves being transmitted by a speaker
Listening
making sense out of what is being transmitted
paying close attention to what we hear
Hearing is with the ears . . .
... listening is with the mind.
Communication Codes
Language (Verbal) - spoken or written words
Paralanguage (Vocal) - tone, pitch, volume, rate, emphasis, etc.
Non-Verbal (Visual) - eye contact, facial expressions, posture, personal
appearance, visual aids, etc.
Types of Listening
Appreciative
Empathic
Comprehensive
Critical
Appreciative Listening
…when we listening for enjoyment or pleasure.
Empathic Listening
…when we are listening to provide emotional support for the speaker.
Different Types of Empathetic Listening
Expressive communication (women often do)
respond to show similar feelings or support.
find more resources at oneclass.com
find more resources at oneclass.com
Unlock document

This preview shows half of the first page of the document.
Unlock all 2 pages and 3 million more documents.

Already have an account? Log in

Get access

Grade+
$10 USD/m
Billed $120 USD annually
Homework Help
Class Notes
Textbook Notes
40 Verified Answers
Study Guides
1 Booster Class
Class+
$8 USD/m
Billed $96 USD annually
Homework Help
Class Notes
Textbook Notes
30 Verified Answers
Study Guides
1 Booster Class