UGBA 10 Lecture Notes - Lecture 3: Hawthorne Effect, Job Satisfaction, Motivation

• School: Berkeley
• Department: Business Administration Undergraduate Program
• Course: UGBA 10
• Professor: John Briginshaw

Document Summary

Work motivation: the importance of job satisfaction and morale. The relationship between job satisfaction and work performance. Both ability and motivation must be high in order to get high performance from employees. Job satisfaction: the degree of enjoyment derived from enjoying the job. High job satisfaction and high morale lead to employee retention and commitment. Higher satisfaction does not lead to higher performance. Job dissatisfaction and low morale leads to low performance, absenteeism and turnover. The set of forces that cause people to want to increase their performance: rewards, attention, need satisfaction. Classical theory: employees will work for money; if they can get more money by producing more, they will produce more. Scientific management made production easier by simplifying jobs. Theory x: employees will work to receive rewards and to avoid punishments. Job behavior must be closely supervised and managed. Expectancy theory: employees will work towards rewards they believe they will receive through their efforts.