UGBA 10 Lecture Notes - Lecture 17: Performance Appraisal, Job Performance, Situation Two

• School: Berkeley
• Department: Business Administration, Undergraduate
• Course: UGBA 10
• Professor: Briginshaw John

Document Summary

Trust and commitment vs. outcome satisfaction/ voluntary cooperation vs. compulsory cooperation/ expectations exceeded vs. expectations met. Leadership substitutes: individual, task, and organizational characterizes that tend to outweigh the need for a leader to initiate or direct employee performance. Leadership neutralizer: factors that may render leader behaviors ineffective. The changing nature of leadership: leaders as coaches, gender and leadership, cross-cultural leadership. Decision-making: choosing one alternative from among several options. Decision-making process: recognizing and defining the nature of a decision situation, identifying alternatives, choosing the best alternative, and putting it into practice. Types of decision: programmed decision: decision that is relatively structured or recurs with some frequency (or both, nonprogrammed decision: decision that is relatively unstructured and that occurs with low frequency. Rational decision-making process: recognizing and defining the decision situation, identifying alternatives, evaluating alternatives, selecting the best alternatives, implementing the chosen alternative, following up and evaluating the results.