RECR 301 Lecture Notes - Lecture 3: Telepresence, Body Language, Stereotype

• School: Chico State University
• Department: Recreation and Parks Management
• Course: RECR 301
• Professor: Ed Seagle

Document Summary

Ch 3: communication: the vital link in supervisory management. Need for effective communication: communication: process of transmitting info. /understanding. Process of imparting ideas/making oneself understood to oth. Must be mutual understanding: comm. links all managerial functions. Effective communication requires 2-way exchange: always involves @ least 2 ppl sender/receiver. If idea received is not what sender intended, then effective comm. didn"t take place. Effective communication means better supervision: more than the work day involves comm, comm. skills can be devel. Channels of the communication network: 2 channels, formal, informal, formal changes, est. by org. structure, vertical formal channels from top bottom, downward communication. Upper level mgmnt issues instructions/disseminates info. that managers/supervisors @ next level receive/pass to subordinates. Upward communication: comm. from employees supervisors upper level mgmnt, informing/reporting, supervisors must devel. rapport/encourage employees to comm. Horizontal communication: comm. between dptmnts, discussions/meeting to accomp. tasks, informal changes the grapevine, grapevine: informal, unofficial comm. channel. Understanding the grapevine: insight into emp. thoughts/feelings.