MGMT 3610 Lecture Notes - Lecture 7: W. M. Keck Observatory, Business Process, Marketing Automation
4 Jan 2021
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Document Summary
Customer care mechanisms are the same for all sorts of organizations. We like to assume that when we work with our clients, we have covered everything; but, there"s a great deal to do and continuous change is mandatory. No matter how the business wants and priorities are, nothing has ever been done until a company has established order (murugesan, 2017). Process management has now become a must for businesses in the present competitive context, not only to prosper but also to thrive. With consumers highly demanding, businesses must concentrate on whether customers need or want. A method of customer service is structured to please the consumer. The operations which a company runs with all its personnel are a customer support procedure, combining various teams to ensure a solid and effective experience for every customer. A fluid conversation and swift and efficient answer to their demands from information and assistance to customers; a change plan to identify their demands.
