ADJUS-121 Lecture Notes - Lecture 10: Taxicab, Worker Cooperative

• School: Diablo Valley College
• Department: Administration Of Justice
• Course: ADJUS-121
• Professor: ortega

Document Summary

Different disputing behavior at two similar taxicab companies by: elizabeth a. hoffmann. Argues that the way we resolve disputes is predicted by the grievance culture of their specific company. The study: worker cooperative, appropriately named coop cab, the other privately owned and organized hierarchically, named private taxi. Private taxi"s grievance system was a single procedure. Workers at the two companies brought grievances for similar reasons. Coop cab developed a two pronged formal grievance system. To appeal decisions that impacted their paychecks and, to a lesser extent, to resolve conflicts between coworkers. But: how these workers named their problems and what sort of action they felt was appropriate contrasts the legal consciousness of the employees at the two cab companies. When faced with interpersonal problems, workers could (1) learn to tolerate the offending behavior, (2) leave the company, (3) use the formal grievance procedure, or (4) engage in various forms of informal grievance resolution.