NURSING 265 Lecture 24: N_265_-_Lecture_24
Document Summary
Pt satisfaction & customer service provider standardized pt satisfaction survey addresses. 7 core dimensions: communication with nurses, communication with doctors, responsiveness of hospital staff, paint management, communication about medicines, cleanliness and quietness of hospital environment, discharge information motivator of all plans and activities. Keep pt satisfaction, customer service, safety, quality care first and foremost. Team builder: to create synergy, teams must have defined goals/objectives, commitment to work together, good communication with one another to identify effective work division/solutions to problems. Serve as a role model to encourage/help develop team principles respect, cooperation, commitment, willingness to accomplish shared goals. Have self-awareness of own emotional patterns, understand negative moods can have negative influence on relationships with staff. Resource manager: learn/develop skills for resource management. Planning for necessary resources to manage the unit, organizing resources to meet identified goals, staffing appropriately as determined by pt needs/budget plans, directing to maintain resource allocations within budgetary guidelines, controlling by analyzing financial reports/making adjustments as necessary.
