OM 374 Lecture Notes - Lecture 5: Operations Management
20 May 2018
School
Department
Course
Professor
Operations
transformation of inputs into finished goods and outputs
Examples of inputs
raw materials, supplies, employee skills, facilities
Examples of transformation
physical (manufacturing), locational (shipping), exchange (retail), physiological (healthcare),
psychological (entertainment), informational (books, wiki)
Operations management
planning, design, coordination and execution of operations-related activities
3 views of operations
organizational view, process view, strategic view
Goods v. Services
a service is usually intangible and consumed right after storing, high customer interaction, often
dispersed & customized, more labour intensive, hard to measure quality/productivity
Total productivity
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Document Summary
Operations transformation of inputs into finished goods and outputs. Examples of inputs raw materials, supplies, employee skills, facilities. Examples of transformation physical (manufacturing), locational (shipping), exchange (retail), physiological (healthcare), psychological (entertainment), informational (books, wiki) Operations management planning, design, coordination and execution of operations-related activities. 3 views of operations organizational view, process view, strategic view. Goods v. services a service is usually intangible and consumed right after storing, high customer interaction, often dispersed & customized, more labour intensive, hard to measure quality/productivity.
