OM 374 Lecture Notes - Lecture 12: Quality Function Deployment, Dividend Payout Ratio, Total Quality Management
20 May 2018
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C. Earnings per share growth
D. Receivable turnover
E. Dividend payout ratio
D. Receivable turnover
"Supply chain" includes only inbound freight and inventory.
True/False
False
Sustainability is the ability to maintain profits in a system.
True/False
False
Returning involves processes for receiving worn-out, defective, and excess products back from
customers but does not involve support for customers who have problems with the product.
True/ False
True
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
True/False
True
One of the competitive dimensions that form the competitive position of a company when planning its
strategies is cost.
True/False
True
Once an operations strategy is adopted and articulated, the primary emphasis becomes perfecting the
system of activities that make up the strategy through detailed refinements over a long period of time.
True/False
False
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If all you knew about a production system was that total daily output was 400 units and the total labor
necessary to produce the 400 units was 350 hours, what kind of productivity measure could you use to
compute productivity?
A. Multifactor measure
B. All of these
C. Global measure
D. Total measure
E. Partial measure
E. Partial measure
Without measures of other inputs only a partial output measure is possible.
When developing an operations and supply chain strategy, which of the following is an important
product-specific criterion to consider?
A. Production lot size
B. Learning curve
C. Competitor's product performance
D. Technical liaison
E. Total quality management
D. Technical liaison
The triple bottom line considers evaluating the firm against social, economic, and environmental
criteria.
True/False
True
The purpose of value analysis/value engineering (VA/VE) is to:
A. Improve the value that customers find in existing products
B. Meet budgets and improve the results of financial models
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C. Relate the customer's needs to technical specifications
D. Simplify products and processes
E. Facilitate better cooperation between business functions
D. Simplify products and processes
Quality function deployment is an engineering analysis whose purpose is to simplify products and
processes.
True/False
False
A key tool of a quality function deployment team is the house of quality matrix.
True/False
True
Concept development is one of the typical phases of product development.
True/False
True
Which of the following is primarily used to help design products that will connect product attributes
with customer desires?
A. Phase 0: Planning
B. House of quality matrix
C. Value analysis/value engineering
D. Concurrent engineering
E. System-level design
B. House of quality matrix
DFMA stands for design for manufacturing and assembly.
True/False
True
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